Know Know | Knowledge Management Consulting

manage knowledge
maintain operations

We help remote teams with high growth plans to better manage their processes
and internal knowledge so they can achieve operational excellence and reach their revenue goals

about us

Know Know is a Knowledge Management agency rooted in Operations. We specialize in eliminating the information chaos that keeps remote and hybrid teams from operating smoothly due to "not knowing". Not knowing where information is or if it's accurate. Not knowing who to go to. Not knowing how to carry out processes. Not knowing what to tell customers or clients. The list goes on and on... These unknowns wreck asynchronous operations which in turn slows productivity, hinders scale, and quite frankly, confuses and pisses off your employees and customers alike.We step in to help teams like yours document and organize company knowledge and processes into a single source of truth that serves as the company brain 🧠Through building your company's long-term knowledge infrastructure, we're able to help you:
👉 Achieve operational efficiency
👉 Improve customer satisfaction
👉 Enhance employee experience
👉 Increase revenue

want to know if
you have a km problem?

Do any of these Knowledge Management issues sound familiar? 🤔

  • Processes are improvised because SOPs are undocumented

  • You're afraid of critical expertise and know-how exiting the company, leaving others to spend time “figuring it out”

  • You spend precious time scrolling through Slack or nudging others to hunt down information

  • Team members and executives feel out of the loop because information is being siloed instead of shared

  • You have tons of data and assets scattered across various teams and platforms

  • Onboarding new employees, clients, and customers is unstructured and doesn’t leave a good impression

  • You’re growing fast and need a system that can keep up with all the additions and changes as you pivot and scale

If any of these ring a bell, it sounds like you need help with creating a single source of truth to centralize all your knowledge, processes, and resources. Lucky for you, that's our specialty! Let's connect so we can start working to eliminate these issues.

why do you need
know know?

According to a recent survey report from the American Productivity & Quality Center (APQC), Knowledge Management experts agree:

  • "Identifying, mapping, or prioritizing critical knowledge" is the leading priority for KM in a business

  • "Transferring expert knowledge" is the next most important KM priority

  • Employees are absolutely frustrated with chaotic, disorganized information repositories

Basically, not having a Knowledge Management strategy is an operational no-no. Without a central log of your processes, policies, and other critical information, you and your employees are prone to confusion, redundancy, misguided decisions, and wasting time trying to find what you need to do your jobs. Not to mention, you risk letting key knowledge exit the company should that one person who knows everything abruptly quit, gets sick, or gets let go.This interrupts operations, breeds frustration, and slows scaling.To help you avoid these pitfalls, a Know Know consultant partners with you to develop a Knowledge Management strategy that will enable you and your team to effectively execute on your growth goals. We'll capture (or create) the necessary knowledge and implement a single source of truth that will keep your team informed, aligned, and equipped to solve problems so you can do your best work.

After working with Know Know, you'll be able to enjoy:

  • Quicker access to info and knowledge

  • Happier, more independent employees

  • Crystal clear processes and expectations

  • Increased visibility throughout the company

  • Better, more informed decision making processes

  • Overall operational excellence, both departmentally and cross-functionally

ready to know it all?

Instantly book your free consultation for a date and time that works best for you.

what we can do
for you

These are the most common deliverables that we offer, with Wikis being our most popular service. Schedule a free consultation to discuss how we can support your Knowledge Management needs.

our process is simple

1. Consultation
2. Scope approval and initial payment
3. Kickoff and Implementation
4. Offboarding or exploring needs for ongoing support

We start by consulting with you to identify knowledge gaps and inefficiencies such as undocumented processes, undocumented tribal knowledge, scattered documents and assets, siloed information, and more.Once the scope of service is approved and the initial payment is complete, we'll do a kickoff call to introduce ourselves then we spring into action to implement your finely-tuned knowledge solution and help your teams adopt the ongoing habit of documenting and centralizing the knowledge that keeps your company running like a well-oiled machine.We also offer consulting on leveraging your business knowledge as a strategic asset. Chances are, there's something your company has achieved or does really well as a result of the knowledge you hold. Someone may be willing to pay to learn from you via digital products, courses, or webinars.

get started today

We're ready to create the Knowledge Management solution your team needs.

your tribal knowledge
is your super power 🦸

What is Tribal Knowledge?Oftentimes, critical information and expertise only lives in the heads of certain employees like your specialists, department leaders, and company vets who have been there for the long haul. It can include how-to info, circumstantial or situational info, or even important context around decisions. This is Tribal Knowledge.Tribal Knowledge should be regarded as a strategic asset -- a time-saving, revenue-generating, and employee-educating resource.

Why should Tribal Knowledge be prioritized?For fast growing companies, neglecting to capture Tribal Knowledge poses a unique threat to further scale and profitability. If only key people know the hows and the whys of your company’s inner workings, you open yourself up to major roadblocks should those key people take an unexpected leave of absence, or worse, leave the company altogether. Not only can it derail particular projects and initiatives while others scurry to figure things out, but imagine a scenario like not being able to clearly articulate a critical product or service decision to a stakeholder like an investor or a client, because it was never documented.Or worse, imagine having to hire them back as a contractor to do that thing that only they knew how to do. It happens more often than it should.That’s why it is absolutely necessary to make invisible tribal knowledge visible. Get it out of their heads and into your knowledge base. It ensures all trains stay on track, even if the conductor is off duty.If you want to capture the tribal knowledge in your organization, hit the button below to get in touch. Trust us, you’ll sleep easier knowing important information is only a click away.

powered by notion

Here at Know Know, our Knowledge Management platform of choice is Notion, the most powerful and flexible all-in-one productivity tool on the market.With Notion, we're able to build just about any type of knowledge solution your teams require.The best part is Notion is also great for seamless real-time or asynchronous collaboration and the options for operational workspaces are endless on both desktop and mobile. (Since knowledge and operations go hand in hand, we can help with that, too.)Finally, Notion is affordable, fun to use, easy to start, and even easier to maintain. So let us get started on your Knowledge Management strategy in Notion, today.NOTE: We are open to using other platforms if you have a preference or simply don't wish to use Notion

want
to know more?

Partnering with a KM agency like Know Know gives you an extra edge in identifying knowledge gaps and advocating for the widespread adoption of ongoing KM efforts and habits throughout your business.If you'd like some more information before scheduling a consultation, fill out the form and we'll email you back within 24 hours.

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